Holiday hours: we’re closed on 25–26 December.

Holiday hours: we’re closed on 25–26 December.

VETERINARY

PET EMERGENCY

Worried about your pet? Call us now.

If your pet is hurt, suddenly unwell or you’re simply not sure, call before you travel. We’ll tell you what to do and be ready when you arrive.

A veterinarian smiles with an older owner and his golden retriever, whose front paw is bandaged.

Call straight away if your pet…

Don’t wait to see if things improve. These signs need urgent attention, day or night.

  • Is struggling to breathe, or breathing noisily

  • Has collapsed, can’t stand or is unusually unresponsive

  • Is having a seizure (fit)

  • Is bleeding heavily or has a deep wound

  • Has been hit by a car or had a bad fall, even if they seem fine

  • May have eaten or touched something poisonous

  • Is straining to pee and passing little or nothing — especially male cats

  • Has a swollen, tight belly or is retching without bringing anything up

  • Is vomiting or has diarrhoea again and again, or with blood

  • Has overheated, seems in severe pain, or has hurt an eye

  • Is struggling to breathe, or breathing noisily

  • Has collapsed, can’t stand or is unusually unresponsive

  • Is having a seizure (fit)

  • Is bleeding heavily or has a deep wound

  • Has been hit by a car or had a bad fall, even if they seem fine

  • May have eaten or touched something poisonous

  • Is straining to pee and passing little or nothing — especially male cats

  • Has a swollen, tight belly or is retching without bringing anything up

  • Is vomiting or has diarrhoea again and again, or with blood

  • Has overheated, seems in severe pain, or has hurt an eye

WHEN WE’RE CLOSED

Out-of-hours care

Evenings, weekends and public holidays, our partner emergency clinic looks after our patients. Call them before you travel.

Willow Emergency Vets

[Partner clinic address] · Open whenever we’re closed

What to do on the way.

01

Call before you set off

Phone us — or the out-of-hours service when we’re closed — so the team can get ready and advise you.

02

Move them gently

Keep your pet as still and calm as you can. Use a carrier, a blanket or a firm board. Pets in pain may bite, even gentle ones.

03

Bring what helps

Bring any packaging, plant or product involved and a list of your pet’s medicines. Don’t give human medicines or try to make them sick.

COMMON HAZARDS

Some everyday things are dangerous to pets.

Chocolate, grapes and raisins, onions and garlic, the sweetener xylitol, lilies (for cats), human painkillers, antifreeze, rodent bait, and dog flea treatments used on cats. If you think your pet has eaten or touched something harmful, call us straight away — even if they seem fine.

A veterinarian listens to a golden retriever’s heart on the examination table.

This page is general guidance and can’t replace advice about your own pet. If in doubt, please call.

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